VoIP - Cisco Unified Communications Solutions

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What is VoIP and What Can it Do for Your Business?

VoIP and IP telephony are becoming increasingly popular with large corporations and consumers alike. For many people, Internet Protocol (IP) is more than just a way to transport data, it's also a tool that simplifies and streamlines a wide range of business applications. Telephony is the most obvious example. VoIP is also the foundation for more advanced unified communications applications - including Web and video conferencing - that can transform the way you do business.

VoIP: Useful Terms

Understanding the terms is an important step toward learning the potential of this technology:

• VoIP refers to a way to carry phone calls over an IP data network, whether on the Internet or your own internal network. A primary attraction of VoIP is its ability to help reduce expenses because telephone calls travel over the data network rather than the phone company's network.
• IP telephony encompasses the full suite of VoIP enabled services including the interconnection of phones for communications; related services such as billing and dialing plans; and basic features such as conferencing, transfer, forward, and hold. These services might previously have been provided by a PBX.
• IP communications includes business applications that enhance communications to enable features such as unified messaging, integrated contact centres, and rich-media conferencing with voice, data, and video.
• Unified communications takes IP communications a step further by using such technologies as Session Initiation Protocol (SIP) and presence along with mobility solutions to unify and simply all forms of communications, independent of location, time, or device.

Hardware.com can provide the entire portfolio of Cisco Unified Communications solutions for any size of business.

Hardware.com can assist your organisation with its implementation of Cisco VoIP solutions, from pre-sales consultancy and design to full implementation, training and support services. If you would like to speak to a dedicated Account Director concerning your VoIP requirements, please complete our short questionnaire and an Account Director will contact you directly within 24 hours of receipt (Monday through Friday).